Oracle Launches Customer 2 Cloud Program

In his Siebel Observer publication, Bruce Daley informs us that Oracle changes its policies to allow Siebel support fees to be applied to Cloud products.

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Oracle Corporation (NYSE: ORCL)  has announced new licensing policies that make it easier to exchange Siebel shelf ware for other CX products. Called the Customer 2 Cloud program, the new policies hope to overcome some of the common financial and technical problems Oracle customers experience in transitioning from Oracle on-premise software to Oracle software-as-a-service Cloud products. The Customer 2 Cloud program allows Oracle HCM and CRM customers to exchange some of their on-premise support budget for new Oracle Cloud products.

"The Customer 2 Cloud program helps organizations get their hands on the latest technology," says Rod Johnson, group vice president, Oracle Applications and Industries Solutions Group. "This program aims to remove the financial and integration challenges that can impact a company's adoption."

Oracle Customer 2 Cloud program is open to Oracle CRM and Oracle HCM customers that are running Oracle's Siebel, Oracle E-Business Suite, Oracle's PeopleSoft and Oracle's JD Edwards EnterpriseOne solutions on-premise. Oracle customers also have the flexibility to shift to a hybrid model with both on-premise and cloud applications.

Customers can convert their existing on-premise support budget to subscribe to Oracle Customer Experience Cloud and Oracle Human Capital Management Cloud services within the same product family. For example, a customer with on-premise seats for Oracle Siebel eService can transfer those seats to Oracle Marketing Cloud.

For more information about the details of the program see http://www.oracle.com/us/corporate/features/customer2cloud/index.html

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This article was originally published on the Siebel Observer web site.

have a nice day

@lex

New Features in Oracle Fusion/Cloud Applications Release 8

As announced a few days ago, Oracle has published a new release of its Fusion Applications (ERP, HCM, CRM) product line, namely Release 8.

For on-premise deployments, this means that the installers as well as the new documentation set are now available on Oracle servers.

For cloud customers which have signed up for the Oracle-hosted versions of Fusion Applications (aka Cloud Applications) such as Sales Cloud, Oracle is probably rolling out upgrades already.

The new release brings hundreds of features, with the following (personal) list of highlights:

New Skyros Theme

With release 8, Oracle ships a new skin named "Skyros" (probably inspired by the blue sky and white houses on the Greek island of Skyros).

New Skyros skin in Fusion Release 8

The new skin provides a more "flat" look and feel and will also be available for the accompanying middleware products such as Identity Management or Oracle BI.

Oracle has announced a skin editor for release 9 so customers can create custom skins more easily.

Redesigned Global Header

In addition to the new style, the global header has been redesigned. For example, the Navigator menu is now represented by a compass icon and most administrative links have made it to the menu which opens when you click the user name on the top left.

The new Navigator menu in Release 8.

User Interface Text Editor

For developers, there are many new features, including a UI Text Editor (its place in the Navigator is highlighted in the above screenshot) which allows to search and replace user interface text elements such as labels quickly.

Application Composer

As of release 8, the Application Composer for Sales Cloud/Fusion CRM has a lot of new features including a new Record Type field which allows to filter list of values by application role (any similarities with Siebel state model are purely coincidental).

Fellow blogger and author Richard Bingham has published a very nice series on release 8 features and he also has some references to videos in his post about Application Composer.

Other Enhancements

Among other areas that have been enhanced with release 8 are flexfields (used in ERP and HCM but not Sales Cloud/CRM), the BPM Composer, Auditing and the Simplified UI which is quickly becoming the UI of choice for many users. Developers will be pleased to hear that there is now better support for customizing the Simplified UI via Application Composer.

have a nice day

@lex