Applies to:
Siebel Call Center - Version: 8.0.0.4 [20417] to 8.1.1.3[21219] - Release: V8 to V8
Information in this document applies to any platform.
Symptoms
Error combinations (SBL-SVC-00155; SBL-EAI-04376) and
(SBL-EAI-04367; SBL-UIF-00230) during ADM deployment of Correspondence
Templates on target system.
Cause
The error is misleading, it says that there is no file attached to this record, but records are present.
The BUG:10504793
- 'EXPORT FAILS FOR ADM COMM PACKAGE DATA TYPE' has been raised to
address this behavior. Therefore, it was identified that this is not a
Bug as during the ADM deployment of Correspondence template its
mandatory to use a deployment filter while exporting.
Solution
The following deployment filter has resolved the problem:[Active] like 'Y' AND [CorrtmplFileExt] like 'doc'
Applies to:
Siebel Reports - Version 8.1.1.6 SIA [21233] and later
Information in this document applies to any platform.
Symptoms
1. Log in to FINSeCustomer application (or other SI application)
2. Try to run BIP report
3. Error "SBL-SVC-00155: No file has been attached to this record. Please attach a file." is displayed
The errors below are displayed in XMLPReportServer log:
SBL-DAT-00179: Invalid login position id '0-57T1J'.
SBL-DAT-00544: The position (ID=0-57T1J) could not be set for the
current user (USERNAME). See additional error messages for more
information.
Cause
Issue is caused because Web users do not hold positions so they inherit from Proxy employee. Employee Login was missing.
Solution
1. Log into Siebel as Siebel Administrator
2. Look for the Test User account that you are using in the 'Administration - User > Users view'
3. Enter the value of 'Employee Login' field as 'PROXYE'. You would find this field in the detail applet on the bottom.
4. Save the changes.
5. Now try to log in with the same user in the SI application and test your report.
Applies to:
Siebel Reports - Version 8.1.1 SIA [21111] to 8.1.1 SIA [21111] [Release V8]
Information in this document applies to any platform.
Description
When using the Report Template Registration: screen, to register
files against the Oracle BI Publisher Server, a number of standard
report defintions will fail to upload.
Further details of registering the templates can be found in chapter
“Creating Siebel Reports “, Section “Registering Report Templates for
Siebel Reports”
The following change requests were logged for the failing templates:
12-1R7NCW6 - FS Inventory Cost Detail -reports that template does not exist
12-1R7NCUR - BIP Expense Report - reports that template does not exist
12-1R7NCTA - Account Promotion Deal Sheet -errors template does not exist
Occurrence
Two of the standard Reports will fail to upload when running Siebel Server on all platforms.
| Report Name |
|---|
| FS Inventory Cost Detail |
| BIP Expense Report |
The following report fails to upload when Siebel Server is running on all Unix platforms:
| Report Name |
|---|
| Account Promotion Deal Sheet |
Symptoms
The following error is reported to the user and in the XMLPReportServer component logfile.
No file has been attached to this record.
Please attach a file.(SBL-SVC-00155) (0xa6009b))
Workaround
Copy the relevant *.rtf and *xsl and template files from the Siebel
Server\xmlp\templates directory to a drive accessible from your browser.
Below are the xsl,rtf filenames for the reports.
| Report Name | XSL filename | RTF filename |
|---|---|---|
| FS Inventory Cost Detail | incostdet .xsl | incostdet .rtf |
| BIP Expense Report | exprep.xsl | exprep.rtf |
| Account Promotion Deal Sheet | cs_proplandet.xsl | CS_ProPlanDet.rtf |
Then for each of the Report templates, manually attach these files to the Report Registration definition.
-On field “Template”, click the ellipis and you are prompted for a file. Choose the relevant *rtf file
-On field “XLIFF”, click the ellipis and you are prompted for a file. Choose the relevant *xsl file
-Save the record.
Its is then possible to use the "Upload Files" button to upload the definitions to the Oracle BI Publisher Server
NOTE: Custom reports failed with this same error message, when the xliff has not been generated properly.
Solution is to generate the xliff via BI Publisher desktop and then upload and generate BIP Report.
Applies to:
Siebel Reports - Version 8.1 [21039] and later
Information in this document applies to any platform.
Symptoms
When running a BI Publisher report from the Siebel web client and
having selected an output format for the report an error message is
returned :
XMLP Report Generation time exceeds the Threshold time
If you then navigate into the Site Map > BIP Reports Server >
My Reports and try to drilldown on the generated report a different
error is returned :
SBL-SVC-00155: No file has been attached to this record. Please attach a file.
Cause
Having increased the logging levels on the XMLP Report Server
component, restarted it, and then re-tested the behavior it was evident
from a review of the log file that the timeout errors were occurring
because the XMLP Report Server component was unable to connect to the BI
Publisher Server within the Timeout period. Evidence of this can be
seen in the log file excerpt below :
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:01:59 *** HTTP Transport Parameters:
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:01:59 Request URL = http://xx.xx.xx.xx:9704/xmlpserver/services/PublicReportService
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:01:59 Request Method = POST
EAITransportPerf EAITransportPerf 5 000005fb4a6f30e4:0 2009-08-04 10:02:03 Created Request Connection|4617
EAITransport EAITransportGeneric 3 000005fb4a6f30e4:0 2009-08-04
10:02:03 Dropped old connection and creating new connection for
'Request'
EAITransportPerf EAITransportPerf 5 000005fb4a6f30e4:0 2009-08-04 10:02:03 Destroyed Request Connection|2
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:02:03 *** HTTP Transport Parameters:
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:02:03 Request URL = http://xx.xx.xx.xx:9704/xmlpserver/services/PublicReportService
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:02:03 Request Method = POST
EAITransportPerf EAITransportPerf 5 000005fb4a6f30e4:0 2009-08-04 10:02:03 Created Request Connection|6
EAITransport EAITransportGeneric 3 000005fb4a6f30e4:0 2009-08-04 10:02:03 Sending Request
EAITransport EAITransportDebug 4 000005fb4a6f30e4:0 2009-08-04 10:02:04 *** HTTP request Headers for Data Send Request:
User-Agent: Mozilla/4.0
Accept: text/*
SOAPAction: ""
Content-Type: text/xml; charset=UTF-8
ObjMgrLog Error 1 000005fb4a6f30e4:0 2009-08-04 10:02:05 (httptransport.cpp (1631)) SBL-EAI-04115: Cannot connect to the server
ObjMgrBusServiceLog InvokeMethod 4 000005fb4a6f30e4:0 2009-08-04
10:02:05 Business Service 'EAI HTTP Transport' invoke method
'SendReceive' Execute Time: 5.902 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000005fb4a6f30e4:0 2009-08-04
10:02:05 End: Business Service 'EAI HTTP Transport' invoke method:
'SendReceive' at a231100
ObjMgrBusServiceLog InvokeMethod 4 000005fb4a6f30e4:0 2009-08-04
10:02:05 Business Service 'PublicReportService' invoke method
'runReport' Execute Time: 30.095 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000005fb4a6f30e4:0 2009-08-04
10:02:05 End: Business Service 'PublicReportService' invoke method:
'runReport' at a3e0270
ObjMgrBusServiceLog Delete 4 000005fb4a6f30e4:0 2009-08-04 10:02:05
Business Service 'PublicReportService' (address: 'a3e0270')was
unregsitered at model '12ff3c0' for session ''
ObjMgrBusServiceLog Delete 4 000005fb4a6f30e4:0 2009-08-04 10:02:05
Business Service 'PublicReportService' was deleted at a3e0270
ObjMgrBusServiceLog Error 1 000005fb4a6f30e4:0 2009-08-04 10:02:05
(xmlpadaptersvc.cpp (1378)) SBL-EAI-04115: Cannot connect to the server
XMLPReportLog XMLPReportError 1 000005fb4a6f30e4:0 2009-08-04 10:02:05
Error in generating Report Output file
/crm/app/siebel/product/8.1.1.0/siebsrvr/xmlp/reports/Account
List1-6BGX.PDF in the XMLP Engine
ObjMgrBusServiceLog Error 1 000005fb4a6f30e4:0 2009-08-04 10:02:05
(xmlpadaptersvc.cpp (1696)) SBL-RPT-50524: BI Publisher engine failed to
generate report.
ObjMgrBusServiceLog InvokeMethod 4 000005fb4a6f30e4:0 2009-08-04
10:02:05 Business Service 'XMLP Adapter Service' invoke method
'RunBIPReport' Execute Time: 30.161 seconds.The following additional error message may also be reported in some scenarios :
ObjMgrLog
Error 1 000022d94c891d18:0 2010-09-10 09:22:59 (httptransport.cpp
(1631)) SBL-EAI-04116: HTTP Internet Exception during 'Data Send': 'The
connection with the server was reset
', code: '12031'
Solution
As the connectivity to the BI Publisher Server had previously been
tested and confirmed as working correctly it was recommended to add some
additional code to ensure that the last connection had been cleaned up
correctly.
The following actions were performed :
1. In Siebel Tools modify the vanilla 'EAI HTTP Transport' business service.
2. Right click on the name of the business service and select 'Edit Server Scripts'.
3. Copy paste the following script in the 'PreInvokeMethod' event:
function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
{
if (MethodName == "SendReceive" || MethodName == "Send")
{
Inputs.SetProperty("HDR.Connection","close");
}
return (ContinueOperation);
}4. Compile the modified business service and deploy the SRF to your
application server. If you have multiple Siebel Application servers then
deploy the SRF to all the servers.
5. Test running the BIP reports.
The piece of code provided initiates a connection closure BEFORE
calling the 'SendReceive' method and in this way it ensures that there
are no stale or dead connections. The code has been written in the
'PreInvokeMethod' method which therefore gets executed before the actual
'SendReceive method is called.
ALTERNATE SOLUTION
1. Create a new 'System Preference' by navigating to Site Map > Administration Application > System Preferences view
| System Preference Name | System Preference Value |
|---|---|
| BIPServer | http://[BIPServerHostname:9704]/xmlpserver/services/PublicReportService_v11 |
2. Create a new field in the following Business Component:
| Business Component Name | Personalization Profile |
| Field Name | BIP Server |
| Calc Flg | Y |
| Calc Value | SystemPreference("BIPServer") |
3. Add the code in EAI HTTP Transport business service:
function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
if((MethodName == "SendReceive" || MethodName == "Send" ) &&
(Inputs.GetProperty("HTTPRequestURLTemplate")
==TheApplication().GetProfileAttr("BIP Server")))
{
Inputs.SetProperty("HDR.Connection","close");
}
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