Applies to:
Siebel eCommunications - Version: 8.1.1.3
SIA[21219] and later [Release: V8 and later ]
Information in
this document applies to any platform.
Symptoms
Unable to start the Siebel Server
as
SRBroker and SCBroker logs are showing the following
error:
-----------------------------------------------------------------
Error:
cannot get version of installed components ( sia)
SBL-SMI-00147: Version
check failed because: Error: cannot get version of installed components (
sia)
Cause
The customer found the following root
problem himself:
Inside the <Siebel Server
Root>'s BIN folder, the sub-folders SIA and PTK had (accidentally) been moved
to the PTB sub-folder.
PTK was not necessary, because they only used ENU
and PTG, but SIA was.
Solution
restoring the SIA subfolder with its
original content in <Siebel Server Root> fixed the
error
SBL-SMI-00147: Version check failed because: Error: cannot get
version of installed components ( sia)
Applies to:
Siebel System Software - Version 7.5.3.1 SIA
[16161] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7
(Enterprise)
Version: 7.5.3.1 [16161] Fin Svcs
Database: All Databases (
Oracle DB/MS SQL / DB2 )
Application Server OS: Applicable to all Platforms (
Unix and Windows )
Database Server OS: Applicable to all Platforms ( Unix and
Windows )
This document was previously published as Siebel SR
38-1746031351.
***Checked for relevance on 02-NOV-2012***
Symptoms
SBL-SCC-00025, SBL-SVR-00106, SBL-SMI-00147
We have two app servers load balanced with Resonate. Today around noon our
application server 1 (app1) went down with a handshake error. We recycled the
siebel services tonight but now the app1 server is not coming up. All server
components in this server are exiting with the following error:
Error: can't
get version of installed components (ENU sia)
errors at the enterprise log
are:
GenericLog GenericError 1 2005-01-31 23:59:32 (schedule.cpp
17(793) err=2100096 sys=0) SBL-SMI-00096: The maximum number of restarts (10)
for MinUpTime has been reached. The component CommSessionMgr will not be
restarted again.
We searched in SupportWeb and even restored a backup of
our siebns.dat file with no avail.
I have attached all log files before and
after recycling the services.
We have configured all our objects managers
and external connection to point to app2 in the meantime, however some of the
sertvices like to outbound communication manager are not working (Communication
Request) which impact our service levels to our clients. Please contact us as
soon as possible.
Thank you.
Cause
Configuration/ Setup
Solution
Message 1
For the benefits of other users:
All the components on one of the
application servers, app1, were exiting with error. Reviewed of all the
components log files show the following error
messages,
GenericLog GenericError 1 2005-01-31
23:25:28 Error: can't get version of installed components (ENU
sia)
GenericLog GenericError 1 2005-01-31
23:25:29 (smimtsrv.cpp 57(533) err=2100147 sys=0) SBL-SMI-00147:
(smimtsrv.cpp 57: 533) error code = 2100147, system error = 0, msg1 = Error:
can't get version of installed components (ENU sia), msg2 = (null), msg3 =
(null), msg4 = (null)
GenericLog GenericError 1 2005-01-31
23:25:28 (smiutil.cpp 20(156) err=2000106 sys=0) SBL-SVR-00106: Internal:The
requested Parameter/event was not found.
Resolution:
It was found
that the ENUSIA folder was missing or moved from
<SIEBEL_ROOT_DIRECTORY>/siebsrvr/bin directory in app1. After copying the
ENUSIA folder from a working application server to app1, all the components
started successfully.
The customer then tried to restart the whole
environment including the two application server. However, this time a different
issue occurred. It was the second application server, app2, that was not able to
start up. Reviewed of the siebsrvr.log showed the following error
message,
GenericLog GenericError 1 2005-02-01
05:15:12 (sccnmsys.cpp 9(1295) err=4400025 sys=0) SBL-SCC-00025: No value
found in the Gateway. Default value in the repository is
used.
[More...]
Message 2
[Continue...]
The customer was advised to replace the siebns.dat with
a backup copy and app2 was able to startup successfully.
Keywords:
srlcver.dll SBL-SMI-00147 SBL-SCC-00025 SBL-SCC-00025
Applies to:
Siebel System Software - Version: 7.5.3.8 SIA
[16192] and later [Release: V7 and later ]
IBM AIX on POWER
Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.3.8 [16192]
Cons Sec
Database: Oracle 9.2.0.4
Application Server OS: IBM AIX 5L
5.1
Database Server OS: IBM AIX 5L 5.1
This document was previously
published as Siebel SR 38-1604114011.
***Checked for relevance on
11-Aug-2011***
Symptoms
I have installed MR 7.5.3.8 over
7.5.3.3. I decided to uninstall MR to go back to 7.5.3.3. Ran uninstaller and
selected MR-uninstall.
Now I get the following error message when I try to
start the Siebel Server. I do not get any error starting the gateway.
I have
done a grep on all base.txt-files, and everyone reports SIA
7.5.3.3.
<siebel@tyfon1> cat ES_TST3.SS_TST3.log
1021 2004-11-10
13:50:03 2004-11-10 13:50:13 +0100 00000003 001 001f 0001 09 SiebSrvr 63501
38308 1
/siebel/siebtst3/siebsrvr/enterprises/ES_TST3/SS_TST3/log/ES_TST3.SS_TST3.log
7.5.3.8 [16192] ENU
GenericLog GenericError 1 2004-11-10
13:50:03 Error: versions of installed components do not match (wanted
version: 7.5.3.3, actual version: 7.5.3.8 ENU
)
GenericLog GenericError 1 2004-11-10
13:50:03 (lstnsvc.cpp 8(113) err=2100147 sys=0) SBL-SMI-00147: (lstnsvc.cpp
8: 113) error code = 2100147, system error = 0, msg1 = Error: versions of
installed components do not match (wanted version: 7.5.3.3, actual version:
7.5.3.8 ENU ), msg2 = (null), msg3 = (null), msg4 =
(null)
GenericLog GenericError 1 2004-11-10
13:50:13 (siebsvc.cpp 12(218) err=2100147 sys=0) SBL-SMI-00147: (siebsvc.cpp
12: 218) error code = 2100147, system error = 0, msg1 = (null), msg2 = (null),
msg3 = (null), msg4 = (null)
<siebel@tyfon1>
pwd
/siebel/siebtst3
<siebel@tyfon1>
<siebel@tyfon1> find
. -name base.txt | xargs -I {} cat {} | grep 7.5.3.8
<siebel@tyfon1>
Cause
Incorrect Execution.
Solution
For the benefit of other users, the
customer found that after uninstalling the 7.5.3.8 Maintenance Release to
rollback to 7.5.3.3, the log files on the Siebel Server stated they were
operating at 7.5.3.8 while the remainder of the environment indicated the latest
Maintenance Release installed is 7.5.3.3.
Summary:
This issue was
resolved by performing the following steps:
• Restoring the 7.5.3.8
environment
• Stopping all Siebel Services operating on the machine i.e.
Siebel Gateway, Siebel Server and Web Server (if applicable)
• Running
slibclean as root to ensure the Siebel library files on the AIX Application
Server were no longer in use
• Execute the 7.5.3.8
uninstaller
Customers are advised to run slibclean after stopping
services on an AIX machine before applying or uninstalling Siebel
software.
Keywords: slibclean, uninstall, library,
AIX
Applies to:
Siebel CRM - Version: 8.1.1.5 [21229] to 7.8.2.6
[19230] - Release: V8 to V7
IBM AIX on POWER Systems (64-bit)
Symptoms
When installing 7.8.2.6 onto
7.8.2.4 on AIX5.3, some library files were not copied.
This caues failing
to start up Siebel Server service with following error.
GenericLog GenericError 1 0 2007-05-15 21:42:38 Error:
versions of installed components do not match (wanted version: 7.8.2.6, actual
version: 7.8.2.4 JPN)
GenericLog GenericError 1 0 2007-05-15 21:42:38
(lstnsvc.cpp (113) err=2100147 sys=2) SBL-SMI-00147: Version check failed
because: Error: versions of installed components do not match (wanted version:
7.8.2.6, actual version: 7.8.2.4 JPN)
Cause
The files have unique timestamp.
For example:
7.8.2 : Jun 16 2005
7.8.2.4 : Sep 27 2006
7.8.2.6 : Apr 13 2007
When installing the target patch, the
installer checks the time stamp of the files and it does not copy the new files
when the time stamp of the target file does not match the unique time stamp on
the original version has.
Furthermore, not only the files are not copied
from the target installer, there is no output (e.g. alert, logfile) and it
cannot be confirmed whether the problem has occurred. It would be useful to log
files to troubleshoot the issue.
Solution
An enhancement request 12-1REE5EX has been logged to output the log file or
alert when the files are not copied successfully.
Applies to:
Siebel Life Sciences CRM - Version: 8.1.1
[21112] and later [Release: V8 and later ]
Information in
this document applies to any platform.
Symptoms
The errors recorded when an
attempt is made to start the localised AOM, in both the enterprise and AOM log,
indicates only the older version (8.1.1.1) is
recognised:
"...ePharmaObjMgr_enb 656 SBL-SMI-00147
Process 656 exited with error - Version check failed because: %1" -- error
recorded in enterprise log
"... Error: versions of installed components
do not match (wanted version: 8.1.1.3, actual version: 8.1.1.1 ENB )" -- error
recorded in AOM log.
Changes
Fix Pack 8.1.1.3 was applied to a
pre-existing multilingual environment
Cause
British English is an unshipped
language
In this instance, the localized application based on it was not
correctly updated after applying Fix Pack 8.1.1.3
Solution
To correct this problem, do review and
work through recommended guidelines relating to unshipped languages, Siebel
Global Deployment Guide > Localizing Global Deployments > Localizing an
Unshipped Language > Creating New Language Subdirectories,
paying particular attention to steps which need to be revisited every time a new
patch is applied.
Applies to:
Product Release: V7 (Enterprise)
Version:
7.7.2.3 [18361]
Database: Microsoft SQL Server 2000 SP3
Application Server
OS: Microsoft Windows 2000 Advanced Server SP 2
Database Server OS: Microsoft
Windows 2000 Advanced Server SP 2
This document was previously published
as Siebel SR 38-3065016531.
Symptoms
We are trying to run the 7.7.2.6
upgrade to fix the IE Active-X control issue. After running the install we can
not get Siebel to come up. We get the following error in the log
file:
2021 2006-06-06 13:16:02 2006-06-06 13:16:02 -0400 00000003 001
003f 0001 09 SiebSrvr 53252 3332 3748
D:\Siebel\TBH\HCB\siebsrvr\log\HCB_DEV.UNSER.log 7.7.2.6 [18372]
ENU
GenericLog GenericError 1 0 2006-06-06 13:16:02 Error:
versions of installed components do not match (wanted version: 7.7.2.0, actual
version: 7.7.2.6 ENU )
GenericLog GenericError 1 0 2006-06-06
13:16:02 (lstnsvc.cpp (113) err=2100147 sys=126) SBL-SMI-00147: Version check
failed because: Error: versions of installed components do not match (wanted
version: 7.7.2.0, actual version: 7.7.2.6 ENU )
As you can see, the
startup fails immediately.
Attached to this SR is a copy of the log file
from the install. It looks like there are some files that the installer can not
find during the upgrade process. It looks like the upgrade didn't really
work. Could you review the upgrade log and let us know what to do. We
downloaded our media from the edelivery site.
Thanks,
Solution
Message 1
For the benefit of other
users:
The customer downloaded the Siebel 7.7.2.6 fix pack from
http://edelivery.oracle.com.
After running the installation, it was noted
that the following error message had been written several times by the installer
to SIEBEL_ROOT\log.txt:
Setup.product.install, SiebelFiles, err,
java.io.IOException: Could not obtain resource:
D:\Downloads\Siebel\7726sia\Windows\Server\Siebel_Enterprise_Server\setup\588de701b9a711024751e8ba2dc50d11\md5\2120e1666ea49dcea663a975d538160c
(The system cannot find the file specified) STACK_TRACE: 18 ...
After
downloading the installation software again from http://edelivery.oracle.com,
the customer was able to apply the fix pack successfully.
Best
Regards,
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