Applies to:
Siebel System Software - Version: 7.5.3.1 SIA [16161] and later [Release: V7 and later ]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.1 [16161] Fin Svcs
Database: Microsoft SQL Server 2000 SP 2
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Microsoft Windows 2000 Advanced Server SP 2
This document was previously published as Siebel SR 38-1746031351.
Symptoms
SBL-SCC-00025, SBL-SVR-00106, SBL-SMI-00147We have two app servers load balanced with Resonate. Today around noon our application server 1
(app1) went down with a handshake error. We recycled the siebel services tonight but now the app1
server is not coming up. All server components in this server are exiting with the following
error:
Error: can't get version of installed components (ENU sia)
errors at the enterprise
log
are:
GenericLog GenericError 1 2005-01-31
23:59:32 (schedule.cpp 17(793) err=2100096 sys=0) SBL-SMI-00096: The
maximum number of restarts (10) for MinUpTime has been reached. The component CommSessionMgr will
not be restarted again.
We searched in SupportWeb and even restored a backup of our
siebns.dat file with no avail.
I have attached all log files before and after recycling the
services.
We have configured all our objects managers and external connection to point to
app2 in the meantime, however some of the sertvices like to outbound communication manager are
not working (Communication Request) which impact our service levels to our clients. Please
contact us as soon as possible.
Thank you.
Cause
Configuration/ Setup
Solution
Message 1
For the benefits of other users:
All the components on one of the application servers, app1, were exiting
with error. Reviewed of all the components log files show the following
error messages,
GenericLog GenericError 1 2005-01-31 23:25:28 Error: can't get version of installed components (ENU sia)
GenericLog GenericError 1 2005-01-31 23:25:29 (smimtsrv.cpp
57(533) err=2100147 sys=0) SBL-SMI-00147: (smimtsrv.cpp 57: 533) error
code = 2100147, system error = 0, msg1 = Error: can't get version of
installed components (ENU sia), msg2 = (null), msg3 = (null), msg4 =
(null)
GenericLog GenericError 1 2005-01-31 23:25:28 (smiutil.cpp
20(156) err=2000106 sys=0) SBL-SVR-00106: Internal:The requested
Parameter/event was not found.
Resolution:
It was found that the ENUSIA folder was missing or moved from
<SIEBEL_ROOT_DIRECTORY>/siebsrvr/bin directory in app1. After
copying the ENUSIA folder from a working application server to app1, all
the components started successfully.
The customer then tried to restart the whole environment including the
two application server. However, this time a different issue occurred.
It was the second application server, app2, that was not able to start
up. Reviewed of the siebsrvr.log showed the following error message,
GenericLog GenericError 1 2005-02-01 05:15:12 (sccnmsys.cpp
9(1295) err=4400025 sys=0) SBL-SCC-00025: No value found in the Gateway.
Default value in the repository is used.
[More...]
Message 2
[Continue...]
The customer was advised to replace the siebns.dat with a backup copy and app2 was able to startup successfully.
Keywords: srlcver.dll SBL-SMI-00147 SBL-SCC-00025 SBL-SCC-00025
Applies to:
Siebel CRM - Version: 8.0 [20405] and later [Release: V8 and later ]
Information in this document applies to any platform.
Symptoms
When Siebel Server service is started, following error messages are recorded in SiebSrvr.log file.
SBL-SCC-00025: No value found in the Gateway. Default value in the repository is used.
SBL-SCC-00018: Internal:The request value has never been set either from the srd repository or the backing store.
SBL-SCM-00028: Key not found
How can we resolve these messages?
Solution
Please note these messages are usually benign and can be ignored safely.
Applies to:
Siebel System Software - Version: 7.5.3 SIA [16157] and later [Release: V7 and later ]
HP-UX Itanium
Product Release: V7 (Enterprise)
Version: 7.5.3 [16157] Cons Sec
Database: Oracle 9.2.0.2
Application Server OS: HP-UX 11i
Database Server OS: HP-UX 11i
This document was previously published as Siebel SR 38-1089773731.
Symptoms
SBL-SCC-00025Hi,
We are unable to start the siebel server.We are getting the following error .
"
SBL-SCC-00025: No value found in the Gateway. Default value in the repository is
used."
The log file is attached.
Please advice us
Regards
Cause
Change Request 12-EB349Z
Solution
Message 1
Hello,
We have traced the problem to a file system issue in Unix. One of the
file system was full which was causing our server to not start. What
took us this long was the lack of clear message in the SiebSrvr.log
file. Our server is up now but we still see errors in there. The error
what we see in the long consistently is the following below
GenericLog GenericError 1 2003-09-26
14:13:22 (sccnmsys.cpp 9(1295) err=4400025 sys=0) SBL-SCC-00025: No
value found in the Gateway. Default value in the repository is used.
Any help on this would be greatly appreciated
Thanks
Sachin
Message 2
Sachin,
Thank you for the update.
If the Application Server runs fine, you could ignore this error
message. In other words, this error message alone is generally benign.
However, if the Application Server or Server Components could not
perform tasks as expected, you usually see this error along with other
errors in the logs.
Change Request 12-EB349Z (doumentation enhancement request) has been
raised to better document the Siebel Version 7.5.2.x error messages to
inform us that this error "SCC-00025: No value found in the Gateway.
Default value in the repository is used" is actually of a benign nature
and nothing to be concerned about.
Please let me know if you have any more questions or if we may conclude our work on this Service Request.
Thanks
Applies to:
Siebel System Software - Version: 7.5.2.7 SIA [15058] and later [Release: V7 and later ]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.2.7 [15058] Life Sci
Database: Oracle 9.0.1.3
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Sun Solaris 2.8
This document was previously published as Siebel SR 38-1022661651.
Symptoms
SBL-SCC-00025Hi
What was thought of a Reports issue was due to the Single sign on not
functioning.
The eapps.cfg when has a entry like below
ENABLEFQDN = TRUE
and
FQDN = webserver.companyps.com
the zero foot print is never available and the it
throws out an error called "Page cannot be displayed".
The above mentioned SR has got
attachments related to the event log.
Cause
Configuration/ Setup
Solution
Message 1
For the benefit of other readers, this Actuate Reports Service Request developed into a Web Server access request.
In the eapps.cfg file the settings:
EnableFQDN = FALSE
FQDN = CHANGE_ME
When this was changed to:
EnableFQDN = TRUE
FQDN = webserver.companyps.com
This caused the "Page cannot be displayed" error.
The SWSE Log files contained the error messages:
GenericLog GenericLog 0 2003-06-17 17:41:00 [676] ERROR
676: [SWSE] Wrong section name [/wpsales_heb]? in config file.
<br>Error in eapps.cfg file at line 1530 <br>Error in
loading configuration!
GenericLog GenericLog 0 2003-06-18 06:25:11 [1440]
ERROR 1440: [SWSE] Error Message 1 : error 1030 : 65*SMI-00107:
Internal: The context for the given task was not
found1*016*smimtpool.cpp 503*8290*0*0*0*
GenericLog GenericLog 0 2003-06-18 06:25:11 [1440] ERROR 1440: [SWSE] invoke service method failed.
The corresponding Siebel Sever log file report:
GenericLog GenericError 1 2003-06-17 18:17:15 (sccnmsys.cpp
9(1295) err=4400025 sys=0) SCC-00025: No value found in the Gateway.
Default value in the repository is used.
GenericLog GenericError 1 2003-06-17 18:17:15 (sccnmsys.cpp
9(1295) err=4400025 sys=0) SCC-00025: No value found in the Gateway.
Default value in the repository is used.
It was found that the cause of the errors following the FQDN changes were due to Resonate.
(continued)
Message 2
The settings were changed in Resonate under 'Site Setup > Operations
> Advanced', the heartbeat was increased from '5' to '60' and this
enabled the Web Client to function.
-Siebel Technical Support
Keywords: EnableFQDN, FQDN, Resonate, heartbeat, SCC-00025, eapps.cfg,
ERROR 676, ERROR 1440, Page cannot be displayed, wpsales_heb, Actuate
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