Applies to:
Siebel Tools - Version 8.1 [21039] and later
Information in this document applies to any platform.
Error Message Area:Integration - JCA
Version:Siebel 8.1
Checked for relavance on 03-SEP-2012
Purpose
This document is intended to provide cause and corrective action information about Siebel Error Message
SBL-JCA-00200: Could not open a session in {0} attempts. {1}sometimes also seen as
Could not open a session in 4 attempts.
Scope
This document is informational and intended for any user.
Details
Explanation
A connection to the Siebel server could not be established.
Corrective Action
- Confirm that the Siebel server is running.
- Check the connect string to confirm that the gateway, port and object manager component names are correct.
- When using load balancing, use the network name or IP address of the virtual host instead of the gateway.
- Review error messages that come with this message. These often help narrowing down the cause.
Examples: - 'Unable to connect to host "localhost" at port "49156".'
- 'Code Page "UTF-8" is not supported. Use "-encoding" option to change the file encoding. (SBL-JCA-328)'
- 'Invalid connect string "siebel.TCPIP.none.none://myhost.com:2320/siebent/SCCObjMgr/siebsrvr".(SBL-JCA-00206)'
- 'java.net.UnknownHostException: <hostname>'
- Verify whether the Siebel Object Manager is maxed out with open
sessions and thus rejects new connections. (Review the OM log file and
the server log files for this purpose.) - Verify that the host is reachable by the client machine. (Use e.g.
ping or traceroute commands to verify general network connectivity.) - Verify that the client can connect to the ports mentioned in the
error message. Verify firewall settings on the server and on the
involved network routers. - To work around network latencies or slow server responses, review
the siebel.properties file to adjust specific connection parameters,
especially: - siebel.conmgr.txtimeout
Indicates the transaction timeout (in seconds). Defaulted to 2700 = 45m. - siebel.conmgr.poolsize
Indicates the connection pool size. Connection pool maintains a set of
connections to a specific server process. Defaulted to 2. Max connection
pool size is 500. - siebel.conmgr.sesstimeout
Indicates the transaction timeout (in seconds) on the client side. Defaulted to 600 = 10m.
For related information, please see:
- See Bookshelf 8.1 > Siebel Object Interfaces Reference >
Programming > Getting Started with the Siebel Object Interfaces > About Java Data Bean. - Bookshelf 8.1 > Siebel Object Interfaces Reference >
Programming > Siebel Object Interface Events and Siebel Extension
Events > Connect String - Use of Native Load Balancing With Java Data Beans Interface and COM Data Control Interface Document 478270.1
Applies to:
Siebel Email Marketing Server - Version 8.0.0.5 [20420] - DO NOT USE and later
Information in this document applies to any platform.
Symptoms
I understand that you have install CTD build EMS [2013] on your
Solaris environment and after that CTD is not been able to start up.
It gives a message that it is not licensed in ctd.log:
2009-09-11 17:01:13,858 [main] ERROR CtdConfig Failed to initialize, bounce type/reason lic
<Exception>
<Major No.>16</Major No.><Minor No.>8716488</Minor
No.><Message>Could not open a session in 6 attempts.
{1}(SBL-JCA-00200)</Message><DetailedMessage>Unknown<DetailedMessage>
</Exception>
at com.siebel.data.SiebelDataBean.login(SiebelDataBean.java:224)
at com.siebel.integration.adapter.SiebelJDBAdapterBase.login(SiebelJDBAdapterBase.java:203)
at com.siebel.integration.adapter.SiebelJDBAdapterBase.initialize(SiebelJDBAdapterBase.java:165)
at com.siebel.sem.ctd.CtdConfig.initLic(CtdConfig.java:139)
at com.siebel.sem.ctd.CtdConfig.init(CtdConfig.java:112)
at com.siebel.sem.ctd.AppListener.contextInitialized(AppListener.java:73)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3843)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4350)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:924)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:887)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1147)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:578)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:288)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
2009-09-11 17:01:13,936 [main] WARN AppListener
Error Message: Could not open a session in 6 attempts. {1}(SBL-JCA-00200)
Detailed Message: <com.siebel.om.conmgr.ConMgrException>
<Error><ErrorCode>8716488</ErrorCode>
<ErrMsg>Could not open a session in 6 attempts.
{1}(SBL-JCA-00200)</ErrMsg></Error>
</com.siebel.om.conmgr.ConMgrException>
You have install CTD EMS[2013] on a Windows box for testing purpose and
configured the Windows based CTD to connect to the same Siebel
Enterprise Server that is been used by Solaris based CTD. The Windows
based CTD works fine.
Cause
We could verify the following message in catalina.out log file when the customer was trying to start CTD on Solaris environment:
INFO: The listener "com.siebel.sem.ctd.AppListener" is already
configured for this context. The duplicate definition has been ignored.
<com.siebel.common.common.CSSException>
<Error><ErrorCode>8716616</ErrorCode>
<ErrMsg>Code Page "ISO8859-15" is not
supported.(SBL-JCA-00328)</ErrMsg></Error>
</com.siebel.common.common.CSSException>
at com.siebel.om.sisnapi.EncMapping.getCodePageValue(EncMapping.java:78)
It was notice that the new EMS 2013 installer is not creating the setenv.sh file in Siebel CTD Root Folder/bin.
The original version EMS 2006 creates the file setenv.sh where it set
the code page for the Java Virtual Machine. The error for the EMS 2013
that appears on catalina.out is:
8716616 Code Page "ISO8859-15" is not supported.(SBL-JCA-00328)
So Siebel Server is rejecting the connection because of the code page.
In setenv.sh we set the code page:
JAVA_OPTS="${HOTSPOT_SERVER_SWITCH} ${JVM_MEM_SWITCES} -Dfile.encoding=UTF8 -Dlog4j.debug=true"
But if the setenv.sh is missing it will use the Server default code page
that in your case seems to be ISO8859-15 and on my Solaris env seems to
be utf8.
Solution
Copy the setenv.sh located at Siebel CTD Root Folder\bin from the
previous version for the Siebel CTD Root Folder\bin of the new version
(EMS 2013).
If you do not have the setenv.sh file from previous version you can
create a setenv.sh file in the Siebel CTD Root Folder\bin with the
following content:
"
#!/bin/sh
# $Id: //depot/eng/ctd/main/thirdparty/apache/tomcat/bin/setenv.sh#9 $
# enable 64MB heap
JVM_MEM_SWITCES="-Xms64m -Xmx64m"
# enable hotspot server where hotspot exists
OS=`uname`
if [ ${OS} = "AIX" ] ; then
# jvm on AIX does not accept -server switch
HOTSPOT_SERVER_SWITCH=""
else
# Solaris and HP-UX jvms take -server
HOTSPOT_SERVER_SWITCH="-server"
fi
JAVA_OPTS="${HOTSPOT_SERVER_SWITCH} ${JVM_MEM_SWITCES} -Dfile.encoding=UTF8 -Dlog4j.debug=true"
"
And set the file properties to be executable.
Change Request# 12-1V059BJ to address this problem, when a product
defect or enhancement request is logged, it is reviewed, prioritized,
and considered for incorporation into a future maintenance or major
release.
References
BUG:121059 - ADD REFERENCED OBJECT COLUMN TO PROCEDURE OPTION TO INDICATE IT
Applies to:
Siebel Tools, SPE - Version 7.7.2.12[18393] to 8.2.2 SIA[22320] [Release V7 to V8]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Professional)
Version: 7.8.2.3 [19221]
Database: Oracle 9.2.0.4
Application Server OS: Sun Solaris 10
Database Server OS: Sun Solaris 10
This document was previously published as Siebel SR 38-3288173921.
"" Checked for Relevance on 08-MAY-2012 ""
Symptoms
Hi,
When we connect to Siebel using Java data bean we get the following error message.
“Could not open a session in 4 attempts. {1} (SBL-JCA-200)”
We got the following information from Java log file
“<Error><ErrorCode>8211</ErrorCode> <ErrMsg>Code
Page "UTF-8" is not supported. Use "-encoding" option to change the
file encoding. (SBL-JCA-328) </ErrMsg></Error>
Checked in the My Oracle Support to get some information about this. Found one Document related to this.
The Bug 10478101 is with “To be Reviewed” status.
Do we have any fix for this issue? We have to go live within a couple of weeks. Your inputs and suggestion greatly appreciated.
Our Siebel environment is running in UTF-8
We are trying to connect from “Tomcat” to “Sun1 Solaris” environment.
This code works as a standalone java program, also from a jsp page
deployed in a tomcat server installed in windows and from a jsp page
deployed in a SUN One appserver installed in Solaris OS. But does not
work from a jsp page deployed in tomcat server in Linux.
I have attached the script and an excel file which gives the details about the environment and connection status.
Cause
Wrong jar files been used.
Solution
For the benefit of other users:-
Issue: Customer received the the following error message when they connect to Siebel using Java data bean :
“Could not open a session in 4 attempts. {1} (SBL-JCA-200)”
and the following information from Java log file
“<Error><ErrorCode>8211</ErrorCode> <ErrMsg>Code
Page "UTF-8" is not supported. Use "-encoding" option to change the
file encoding. (SBL-JCA-328) </ErrMsg></Error>
Customer's Siebel environment is running in UTF-8
This code works as a standalone java program, also from a jsp page
deployed in a tomcat server installed in windows and from a jsp page
deployed in a SUN One appserver installed in Solaris OS. But does not
work from a jsp page deployed in tomcat server in Linux.
There is an existing Bug 10478101
"Java data bean does not recognize code page UTF-8, only UTF8 or utf8."
currently opened for the Java Data Bean to recognize and allow values
different character set aliases. It is confirmed that Siebel is not able
to recognize the encoding UTF-8 (or utf-8), that is the reason for the
error . Unfortunately we do not have any workaround that we can try at
this point of time.
Customer had resolved the issue after copying the latest jar files from the Siebel server.
Thank You,
Siebel | Oracle Technical Support
References
SBL-JCA-328
@ BUG:10478101 - [CR#12-MTNVNU][FR#12-MTNVNU+F] JAVA DATA BEAN DOES NOT RECOGNIZE CODE PAGE UTF-8
NOTE:501196.1 - Location of siebel.properties file for setting file.encoding (Java Data Bean connection)
SBL-JCA-200
Applies to:
Siebel Tools - Version: 8.0.0.2 [20412] and later [Release: V8 and later ]
Information in this document applies to any platform.
Checked for Relevance on October-17-2011
Symptoms
At random occasions, a Java client cannot connect to the Siebel
server through Java Data Bean, or loses the connection during an
operation, or gets an error when logging off.
The error messages include:
Socket had incorrect word size: 0.(SBL-JCA-00313)
The network connection has failed.(SBL-JCA-00302)
Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
java.net.SocketException?: Socket is closed
Cause
These error messages occur when the object manager is out of resources and cannot fulfil more connection requests.
Other possible causes are instable network connection, or (in
load-balanced environments) improper setup of load-balancing for Java
Data Bean clients.
Solution
1. Follow the steps of document
How to Configure Siebel Object Manager (SOM) in Siebel 7.x and 8.0 (Note 476830.1)
to achieve a maximum number of possible user sessions on the Siebel server, depending on the available system resources.
2. If required, use the siebel.properties file to adjust specific connection parameters, especially:
* siebel.conmgr.txtimeout
Indicates the transaction timeout (in seconds). Defaulted to 2700 = 45m.
* siebel.conmgr.poolsize
Indicates the connection pool size.
Connection pool maintains a set of connections to a specific server
process. Defaulted to 2. Max connection pool size is 500.
* siebel.conmgr.sesstimeout
Indicates the transaction timeout (in seconds) on the client side. Defaulted to 600 = 10m.
For related information, please see See Bookshelf 8.0 > Siebel
Object Interfaces Reference > Programming > Getting Started with
the Siebel Object Interfaces > Java Data Bean.
3. If the server is load balanced, review (or enable) load balancing for Java Data Bean clients. For details, please refer to:
Bookshelf 8.0 > Siebel Object Interfaces Reference >
Programming > Siebel Object Interface Events and Siebel Extension
Events > Connect String
and
Use of Native Load Balancing With Java Data Beans Interface and COM Data Control Interface (Note 478270.1)
4. About using Detach() and Attac() methods, please refer to
Attach - Detach methods in Siebel version 7.x and 8.x. (Note 476535.1)
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