Some of developers getting white screen after patching open UI, and error console says.
Message: Object doesn't support this action
Line: 38
Char: 799
Code: 0
URI:
http://192.168.1.104/callcenter_enu/23030/scripts/siebel/navctrlmngr.js?_scb=
Oracle support web came with a solution for this problem.
Cause
FP 8.1.1.11, aka Innovation Pack 2013, contains many changes for the Siebel Open UI. When the pre-8.1.1.11 SRF is used for Siebel Open UI, it cannot perform the operation correctly and the above error is shown
Solution
Please download the new SRF to replace the pre-8.1.1.11 SRF as below.
1) Login to Oracle Software Delivery Cloud, aka edelivery (https://edelivery.oracle.com/)
2) Search Siebel CRM product with the following criteria then click "Go" button.
Select a Product Pack: Siebel CRM
Platform: (corresponding platform)
3) Find the description below then select it.
Description: Siebel Industry Applications Innovation Pack 2013 Release 8.1.1.11 Media Pack for "corresponding Platform"
4) Find Siebel Repository Files (SRF) as below and click "Download" button.
Name: Siebel Industry Applications Version 8.1.1.11 Siebel Repository Files
Part Number: V39883-01
5) Downloaded file contains SRF for many languages. Choose the correct one for the system and unzip it to siebsrvr\objects\LANGUGAE folder.
** LANGUAGE should be replaced by the appropriate three letter language code.
Please use
https://support.oracle.com/epmos/faces/SearchDocDisplay?_adf.ctrl-state=2ygn9xguq_9&_afrLoop=59616672061561
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