SBL-GEN-00230 Process exited with error

Applies to:

Siebel Reports - Version: 8.1.1.1 [21211] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to upload a report after initial installation the following error may appear in a dialog box :

Process XMLPReportServer on Siebel Server siebsrvr1 terminated

Log file Entries:



<enterprise_name>.<server_name>.log:

ServerLog ProcessExit 1 0000a8d64beb0070:0 2010-05-13 08:54:55
XMLPReportServer 696474 SBL-GEN-00230 Process 696474 exited with
error -



XMLPReportServer_xxx.log:

XMLPReportLog XMLPReportInfo 3 000080c04bca7024:0 2010-05-13 08:54:54 BIP's using Security Model

XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54 ReportName : Account List

XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54 TemplateFileName : aclist.rtf

XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54
TemplateFilePath : /appl/siebel/siebsrvr/xmlp/templates/aclist.rtf

XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54
Xliff File : /appl/siebel/siebsrvr/xmlp/xliff/enu/aclist.xlf

XMLPReportLog XMLPReportDebug 5 000080c04bca7024:0 2010-05-13 08:54:54 Getting XMLP Java Business Service

XMLPReportLog XMLPReportDebug 5 000080c04bca7024:0 2010-05-13 08:54:54
Invoke UploadReport method of XMLPJavaBusvc java wrapper class

Whilst
the XMLPReportServer process was reporting as having crashed there was
no evidence of an FDR or crash file on the Siebel Server.

Cause

The behavior is caused by running with an incorrect version of Java
Installed. In addition the JAVA_HOME and LIBPATH settings were
incorrectly specified.

Solution

In order to resolve this behavior, it is necessary to install 32-bit
Java and setting the JAVA_HOME and LIBPATH correctly to Java5 32-bit.

For more information on the setting of the environment variables, refer to the following link :

http://download.oracle.com/docs/cd/E14004_01/books/EAI3/EAI3_EAIJBS3.html

This
link can also be viewed from Bookshelf V8.1 Transports and Interfaces:
Siebel Enterprise Application Integration > Java Business Service
> Prerequisites for Implementing a Java Business Service.